Our state-of-the-art financial technology platfom is the first of its kind in the UK veterinary market and has been built and tailored with the specific needs of vets in mind. A market leader, our intuitive system is comprehensive, highly automated and is always improving as we continually invest, innovate and adapt to respond to your needs.
Our platform offers a multi-currency, multi-language and multi-payments methods to create a seamless financial technology service for you to maximise your business and health plan opportunities. While securing your data in a trusted environment used by the world’s leading financial organisations.
What clients say
"Thank you to Premier Vet Alliance, especially Julia, for providing all the support we have needed to be able to offer our valued clients the best protection and preventative treatments for their pets at an affordable monthly cost"
“The client portal is easy to use and we get a 5 star customer service from Julia and Chris. We recently turned down an offer from another provider because of the above.”
"We were about to launch Post2pet service as Covid 19 happened. This then made it even more relevant. PVA customer services team immediately got in touch with our clients on our behalf and offered the service. We were very surprised when nearly 20% of our Healthcare Plan clients signed up for the postal service. Through talking to clients about the home delivery scheme, PVA have also increased the overall number of healthcare plan members. The service we have received from PVA has been brilliant. They have devoted customer services staff specifically to us and our clients. Our clients are very happy that they don't have to leave home to collect preventative medication and the practice staff are more than happy that PVA have done all of the background work. It has worked out mutually beneficial for the practice and clients, thanks to PVA."
Access to the portal is role specific, ensuring there is safety and an audit trail built within the heart of the system. Role dependent, your staff will be able to take full control to your plan from setting up new users, to adding, editing, cancelling or suspending plans. You will be able to view the status of all transactions and view the notifications that have been sent out to your clients, record when a payment has been made in clinic, set-up an e-prescription home delivery or SMS reminder and so much more. The system is intuitive and automated with one principal in mind, to empower you to manage your plan.
On average we do 4 updates to our portal per year, which could focus on improving portal navigation, performance visibility or providing access to a new function. As part of our ongoing development of the portal, we want to hear your feedback and ideas on improvements we can make.
Your data is hosted with Amazons Web Service (AWS). AWS is one of the most secure data centre providers in the world, with all the leading financial institutions entrusting their data with them. The data centres are resilient and extremely secure, your data could not be in safer hands.
We rigorously comply with all legislation and laws in relation to the management of your data and your client’s funds and each element of the service we provide you is audited to ensure compliance with the necessary Data, Privacy and Financial legislation and regulatory requirements. As a BACS accredited Facilities Management provider, PVA apply the necessary rules and standards to ensure the safe management of your client funds. If you already run a plan but administrate it with another provider, the good news is that the BACS Facilities Management accreditation allows us to smoothly transfer those plans across.
Our live banking portal notifies you of the status of all collections (successful, failed and cancelled) and takes away the strain from you. The PVA portal also automates the notifications out to the client and even initiates the process of collecting failed payments.
Please let us know which PMS system you use as we have extensive working knowledge of all the leading systems and understand how to use those systems to aid with the administration of your plan.
Pets registered on the portal
Investment in technology
Portal upgrades per year (minimum)