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Premier Pet Care Plan

I'm a pet owner

Technology

Unrivalled financial and technology infrastructure. As the first UK health plan to deliver a live banking tool, we make it so much easier for your practice to promote, sign-up and administrate pets on to plan.

Investment

An ever-evolving solution requires consistent investment. Since launching in 2010, we continue to invest in our state-of-the-art technology, people, training and all the support tools needed to make your plan successful.

Innovation

A proven track-record of using innovation to better support your practice and client’s needs. Our complimentary suite of services and support tools are unique to us and are continually updated to make your life easier and unlock your practice’s business potential.

Delivering Success

We aim to deliver an average of 30% of practice pets on plan, combined with one of the lowest cancelation rates of 1.6%. Our customer experience team work with you to monitor your progress and optimise performance.

Training & Support

Full access to the PVA Academy - a flexible and tailored training platform offering a comprehensive range of training courses, available to you via face-to-face, video conference, pre-recorded, ‘how to guides’, webinars and e-learning.

Feedback

We listen to you and are open to your suggestions on how we can develop our services. Our plans and support packages are tailored to you, taking the time to understand your practice goals, needs and aspirations.

FAQs

Absolutely. A pet on plan is likely to increase the average compliance on parasiticide products by 233%. We work with you to build a bespoke health plan, unique to your clinic and provide all the necessary knowledge and ongoing support with the aim of enabling you to sign 30% of active pets up onto your plan, which improves compliance and pet health across your client base.

A client with a pet on a health plan has been recorded to spend more money in the clinic compared to a pet not on a plan. This increase in spend is seen across all dept of the clinic (dental, surgery, consultations, diagnostics, food etc.) In addition to the fixed recurring revenue from the plan, it delivers a guaranteed monthly income to you.

Our plans act as a loyalty discount programme especially for those clients you may only see once a year and through consistent communication from face-to-face to online or via SMS, you can build closer relationships with your Platinum, Gold, Silver and even Bronze clients. We work with you to develop your plan so that it appeals to all your client base and we aim to deliver atleast 30% of pets on plan by three years. Our research shows that 99% of pets stay on plan for at least three months.,with 93% staying compliant for more than 12 months, ensuring healthier pets and happy customers.

Having owned clinics ourselves, we are in a unique position to understand the real challenges you face and we have designed our service to provide you with all the tools you will need to maximise the health plan opportunity that exists in your clinic. Our investment is unrivalled, and we are often recognised as the innovator in the market.

We provide a core support model for all our Health Plan customers (digital portal, training, reporting, customer service) and in addition to this, we have developed complementary but optional services, which can be accessed by your clinic at any time.

Of course. In fact, it couldn’t be easier to transfer your active plans using the new Bacs bulk transfer process. Once you provide the necessary authority, PVA will manage the rest with your existing provider.

Our Statistics

75%

4x

49% +