14th November 2024

How important is support for your health plan?

Running a successful pet health plan in your practice isn’t always an easy task, and it may feel like you’re swimming against the tide, trying to introduce a brand-new plan service, or continuing to offer your established plans to owners in your practice. However, your plans have the potential to be an invaluable source of guaranteed, regular income.

Practices that are supported throughout the process of offering plans achieve better results! Whether you are currently a Premier Vet Alliance customer or not, you have likely heard us talk about our national team of coaches. They are knowledgeable, highly experienced and are on hand to offer expert advice and recommendations on every aspect of your pet health plan. What are some areas they can help with?

Read on to find out.

What is a Premier Vet Alliance coach?

Every PVA customer has access to a dedicated coach.

Our coaching team is made up of experienced industry professionals with a proven track record for delivering excellence. Our coaches are on hand to help practices set up and implement their pet health plans in a way that brings success and meaningful revenue. Your coach is available to provide full support, from expert advice on pricing, implementation, staff training, reporting and more – your coach is your first point of contact at Premier Vet Alliance for any plan-related needs.

Here are just five of the many ways your coach can help you achieve the best results with your pet health plan.

Staff training

Premier Vet Alliance is the only plan provider to provide you with ongoing training, from the very start of your plan journey – in person at your practice – to ensure staff are fully knowledgeable about the benefits of plans and are comfortable talking to clients. This is vital to the initial and ongoing success of your plans.

Identify trends

Understanding cancellation trends is a critical element of your pet health plan success. Your coach is on hand to help you analyse cancellation data and identify any trends and root causes. By spotting these patterns, you can work closely with your coach to implement strategies to reduce cancellations, such as improving clients’ perceptions of the ongoing value of plans, better understanding your client’s needs or addressing specific concerns.

Improve clinical compliance

Your coach has seen and helped a lot of different practices, so there’s no one better equipped to understand client compliance. By reviewing data-driven insights, they can identify potential barriers to your specific penetration rates and the best ways to improve them for the health of pets. For example, implementing client-centric systems in your practice, such as home delivery , can increase plan compliance rates by 30% (even plan clients’ compliance only sits at around 70%), and minimise the risk of cancellations through perceived lack of value.

Monitor plan profitability

Ensuring plan profitability is essential for the sustained value of your pet health plan to your practice. Your coach can help you to conduct a thorough review of your plans’ financial performance and identify areas for improvement. Regular monitoring and creation of a financial strategy can help your practice to remain financially healthy and competitive, allowing your plans to benefit both you and your clients.

Set growth targets

Setting out realistic growth targets is a critical component to the success of your health plan. By examining performance trends, industry reports and considering targeted and forecasted progressions, your coach can assist you in setting specific, achievable, and measurable goals that you can use as benchmarks for continuing plan growth.

Having a coach on hand to continually work with you and your staff on every aspect that makes a plan successful is invaluable and PVA is the only provider who supplies this resource, in practice, to its customers.

Get in touch with PVA today to find out we can help you.